Hotelview

Privacy Policy

Last updated: March 20, 2026

Introduction

HotelView ("we," "us," or "our") operates an AI-powered hotel operations platform that brings together guest feedback, task management, and actionable insights for hospitality teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HotelView application, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

Information We Collect

Information you provide directly

  • Account information — name, email address, and password when you create an account or sign in via email, Google, or Microsoft authentication.
  • Organization & property data — hotel or property names, locations, and organizational details you enter into the platform.
  • Task & operational data — tasks, assignments, priorities, notes, and status updates you create within the Service.
  • Communications — messages you send through the AI copilot, WhatsApp integrations, and any support inquiries.
  • HR data — staff scheduling and clock-in/clock-out data if you use our HR module.

Information collected automatically

  • Usage data — pages visited, features used, actions taken, timestamps, and interaction patterns within the Service.
  • Device information — browser type, operating system, device identifiers, IP address, and language preferences.
  • Cookies & similar technologies — session cookies and local storage used to maintain your login state and preferences.

Information from third-party sources

  • OAuth providers — when you sign in with Google or Microsoft, we receive your name, email address, and profile picture as authorized by you.
  • Review platforms — guest reviews, ratings, and metadata imported from connected review platforms (e.g., Google, Booking.com, TripAdvisor) that you choose to integrate.
  • Meta / Facebook — if you connect your account via Facebook Login, we receive your public profile information (name, email) as authorized by you. We do not post on your behalf or access your friends list.
  • WhatsApp (Meta) — if you integrate WhatsApp messaging, we process message content and metadata necessary to deliver operational notifications to your team.

How We Use Your Information

We use collected information for the following purposes:

  • To provide, operate, and maintain the Service, including the AI copilot, task management, review aggregation, and HR modules.
  • To authenticate your identity and manage your account.
  • To process and analyze guest reviews to surface trends and actionable insights.
  • To deliver AI-generated recommendations, summaries, and operational suggestions.
  • To send operational notifications via WhatsApp or other integrated channels.
  • To improve and develop new features, functionality, and user experience.
  • To respond to support requests and communicate with you about the Service.
  • To detect, prevent, and address technical issues and security threats.
  • To comply with legal obligations and enforce our terms of service.

How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Within your organization — other members of your HotelView organization can see data relevant to shared properties and tasks based on access control settings.
  • Service providers — trusted third-party providers who assist in operating the Service, including cloud hosting (Supabase, Vercel), AI processing, and analytics. These providers are contractually obligated to protect your data.
  • Integrated platforms — data shared with platforms you explicitly connect (e.g., WhatsApp for messaging, review platforms for syncing).
  • Legal requirements — when required by law, regulation, legal process, or governmental request.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Operational data such as tasks and reviews associated with your organization may be retained in anonymized form for analytics and product improvement.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, secure authentication via Supabase Auth, role-based access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request correction of inaccurate or incomplete data.
  • Deletion — request deletion of your personal data, subject to legal retention requirements.
  • Portability — request your data in a structured, machine-readable format.
  • Objection — object to processing of your data in certain circumstances.
  • Withdraw consent — where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, contact us at privacy@hotelview.com.

Facebook / Meta Data Deletion

If you signed up or logged in using Facebook, you can request deletion of your data by:

  • Emailing privacy@hotelview.com with the subject "Facebook Data Deletion Request" and the email address associated with your account.
  • Deleting your HotelView account from the Profile settings page, which will remove all associated personal data.
  • Removing the HotelView app from your Facebook app settings, which will revoke our access to your Facebook data.

Upon receiving a valid deletion request, we will delete your personal data within 90 days and confirm completion via email.

Cookies & Tracking Technologies

We use essential cookies to maintain your session and preferences (such as language settings). We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns and improve the Service. You can manage cookie preferences through your browser settings.

Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the Service or by email. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: